The timeframe of order deliveries vary depending on the items you have ordered. Generally, Arova has very fast turnaround time in getting your order ready for collection by transport companies. However due to the COVID, many transport companies have increased orders and reduced processing capacity at the moment. As a result, you may expect longer delivery time during this period.
If you have ordered small items only, you can expect your order is processed and dispatched by our warehouse within the next two business day after we have received the full payment. However, if the items you ordered are over weight, bulky, fragile or requiring a pallet packaging, it may require extra time to prepare your order to ensure the package is road worthy or arrange a tailgate truck for pick up. In addition, if you have ordered special ordered items, you may expect longer time as we can only dispatch your order when the items delivered to our warehouse by our suppliers.
If you have ordered an item as Pre-Order or made-to-order, the standard time frame will not apply. This can be generally between 2-12 weeks or as agreed. The Estimated Time of Arrive (ETA) on the website is indicative only. It is correct at the time when we have placed the order with the supplier. However, the ETA can change without prior notice. We apologise that we will not be able to offer a definitive date for all pre ordered item as delays are quite common in international shipping at this stage. Please do not book your installers until you have received the items in good condition on site.
The standard delivery time frame is based on the assumption that you have ordered correct items, made full payment, have provided Arova a deliverable address and attend the delivery when required. For example, if you have supplied an incorrect address or a PO box for a bulky item, you will expect a delayed dispatching as our customer service team needs to contact you to confirm a deliverable address.
Delivery time will also vary depending on your location, the dispatching centres we use, the size and number of items, and the delivery schedules of the carrier. The estimated delivery times below are based on Carrier’s standards and our observations. This is NOT a delivery time guarantee.
In most cases, the average delivery times we observe for small items that do not require being shipped on a pallet are: