At Arova, our absolute priority has always been the health, safety and wellbeing of our team, customers and suppliers. We will continue to maintain strict and disciplined safety standards and are now introducing enhanced measures in response to the latest advice from the Victorian Government.
All our showrooms are OPEN to general public now during the following hours:
Your orders can still be delivered during this time. However, as most courier companies have implemented 'contact-less delivery' policy, this will require extra time for our staff to prepare order your order to ensure they can be collected by courier drivers in a safely manner. The 'Contact-less delivery' also means that the driver will not be able to unload the bulky or overweight items for you now. This includes vanities, toilet suites, bathtubs, shower screens or any goods that are over 25kg in weight or requires more than 1 person to handle.
We offer assisted order pick-ups from all our warehouses. However, our Oakleighwarehouse will not be able to offer order collection for shower screens or vanities that are 1500mm and over. For large vanities and shower screens, please contact us to arrange delivery or pick up from Thomastown or Sunshine West locations.
All 3 warehouse are operating contactless order collections. Please call us on 03 8459 1060 to book a time of pickup. Our team will prepare your order on a pallet or in a box prior to your visit and leave it at the car park to you to load your car. If your vehicle has forklift access and wish to have goods loaded by forklift, please advise us at the time when you book the pick up with us.