At Arova, our absolute priority has always been the health, safety and wellbeing of our team, customers and suppliers. We will continue to maintain strict and disciplined safety standards and are now introducing enhanced measures in response to the latest advice from the Victorian Government.
All our showrooms are CLOSEDto for general public. However, we are still available over phone and online. If you wish to inspect the items, we can arrange a consultation through Zoom video conference.
The showrooms are still open to the trade on appointment basis. If you wish to visit our showrooms, please contact us prior to book an appointment and present your builder or plumber license upon arrival.
Our operating hours are:
- Monday - Friday: 9am to 5pm
- Saturday: closed
- Sunday: closed
Your orders can still be delivered during this special time. However, as most courier companies have implemented 'contact-less delivery' policy, this will require extra time for our staff to prepare order your order to ensure they can be collected by courier drivers in a safely manner. The 'Contact-less delivery' also means that the driver will not be able to unload the bulky or overweight items for you now. This includes vanities, toilet suites, bathtubs, shower screens or any goods that are over 25kg in weight or requires more than 1 person to handle.
Our Oakleighwarehouse will not be able to offer order collection for vanities that are 1500mm and over during this period. For items of these 2 sizes, please contact us to arrange delivery or pick up from Thomastown or Sunshine West locations.
All 3 warehouse are operating contactless order collections. Please call us on 03 8459 1060 to book a time of pickup. Our team will prepare your order on a pallet or in a box prior to your visit and leave it at the car park to you to load your car. If your vehicle has forklift access and wish to have goods loaded by forklift, please advise us at the time when you book the pick up with us.
Please keep safe!